Overview
These policies form a binding framework for the use of the BUE Service Desk. By creating an account, raising a request or otherwise using the Service, you confirm that you have read, understood and agree to be bound by them.
Last reviewed: May 2026
- Terms of Service
The agreement between you and BUE governing use of this platform.
- Privacy Notice
What personal data we collect, how we use it, and your rights.
- Data Protection
How we comply with UK GDPR / DPA 2018 and Egypt PDPL (Law 151 / 2020).
- Service Level Agreement
Our response and resolution targets, hours of service and exclusions.
- Acceptable Use Policy
What you may and may not do when using the Service Desk.
- Cookies Policy
The cookies and similar technologies we use, and how to control them.
- Accessibility Statement
Our commitment to WCAG 2.2 AA and inclusive access.
Governing law
These policies are governed by the laws of the Arab Republic of Egypt. Where the Service is accessed from the United Kingdom, or where personal data of UK data subjects is processed, the UK GDPR and the Data Protection Act 2018 apply in addition. Disputes are subject to the exclusive jurisdiction of the courts of Cairo, Egypt, without prejudice to any mandatory consumer or data protection rights you may have under your local law.